FAQ

How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days. Your order should arrive within 4–9 business days.

Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States.

What is your return policy?
We offer a 30-day return policy from the day your order is delivered. Return shipping costs are the customer's responsibility, unless the item is faulty or incorrect. To start a return, email us at support@connetts.com.

Do you accept exchanges?
Yes. Email us at support@connetts.com with your order number and we will arrange it, subject to availability.

What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Google Pay and Shop Pay.

How can I contact you?
Email us any time at support@connetts.com. We aim to respond within 12 hours.