Refund policy

At Connetts we want you to love what you ordered. If you are not completely satisfied, we offer a 30-day return policy from the day your order is delivered.

How to start a return
Email us at support@connetts.com with your order number and the item you would like to return, and we will guide you through the process. Please do not send any item back before you hear from us: once we confirm your return qualifies, we will email you the correct return address and full instructions.

Return conditions
Items must be unworn, unwashed and in their original condition with any tags still attached. Return shipping costs are the customer's responsibility, unless the item is faulty or incorrect.

Refunds
Once we receive and inspect your return, we will let you know if your refund is approved. Approved refunds are issued to your original payment method within 5 business days.

Exchanges
Would you like a different size or color? Email us at support@connetts.com and we will help arrange an exchange, subject to availability.

Damaged or incorrect items
If your order arrives damaged or incorrect, email us within 30 days at support@connetts.com and we will make it right.

Business info

Store name: Connetts
Company name: MPE-commerce
Company number: 93022638 (KvK)
VAT number: NL004993030B90
Company Address: Erensteinerstraat 54, 6463 XR Kerkrade, Netherlands
Email: support@connetts.com